flawed idea?
shay: 
So far this little pen has worked great for our outdoor program except for one thing about the idea of it.How do you fill up a container from a stream without contaminating the lip of the container? Other than that, works great.
In response to "flawed idea?"
monkeyboy524: 
While I have not personally used the Steripen, cleaning the contaminated bottle or bladder threads is a simple matter. As with the MIOX and other in bottle purification methods, detoxifying the threads is accomplished by "flushing" the contaminated threads with purified water. Simply take your bottle of purified water and loosen the threads on it (loose enough that water can come out but tight enough that the lid stays on), and invert the bottle such that the purified water flushes any contaminated water from the bottle threads.
SteriPEN technical support...different experience
truckadero2306764:
My experience with this product and their customer service has been totally different. I would suggest to the reviewer who ran into trouble that they try going back to the retailer where they purchased it for support. In my experience most shops or web sites are glad to help and get you in touch with the right persons for assistance. Just my 2-cents.
Don't count on SteriPEN Technical support! :(
Beanz: 
I hate this product for one reason only. Terrible support! My SteriPen died on me during my last camping trip. It just flickers and wont complete a full cycle. Changed the batteries, etc. I left 7 voicemails and have sent 4 emails to SteriPEN support....and still NOTHING. The company SUCKS and I wll never buy another product from them again. The sales dept and support are in different buildings, so calling sales for help is USELESS. STAY AWAY
It works, but...
Mr. Big:
The SteriPen does exactly what it says it will do, but the circumstances for it to work thoroughly need to be very controlled. Because the pen only works in a certain amount of water, you can only deal with that amount of water effectively. Well, if you're like most hikers, the amount of water you carry varies and you don't carry extra containers just to measure out the exact amount of water you need and you don't want to be restricted by the size of the container you bring. The prefilter kit which you can purchase with it leaked for me from nearly every angle and was worthless. So, the SteriPen works and does exactly what it says it will do, but it's a little more effort then I'd like to give. Personally, tablets and liquid water treatment are lighter, more versatile, smaller, and if I get the itch to add another filter, I can grab something else like the Frontier filter which is still smaller and lighter then the SteriPen...and it gives me an extra sense of security.
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